Mobile Computing Magazine Articles
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Customer Satisfaction On The Rise
8/30/2019
Field service software implementations are increasingly focused on the customer as the industry shifts to a more proactive service model.
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Guidelines For Improving Customer Satisfaction And Loyalty
8/30/2019
A total and ongoing commitment to your plan and process is essential to moving the needle on meaningful improvement.
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Adaptation, Adoption, And Agility: Your 3-Step Approach To Digital Transformation
8/30/2019
Every company or business has a strategy, whether clearly articulated or not. Unfortunately, often the functions that are essential to achieving a transformation goal — IT, HR, R&D, finance, your service division — aren’t part of developing the strategy or testing whether it is clearly understood. If strategies are not aligned across the entire company or business, it is no wonder that overall business value isn’t achieved, or departments are stuck doing small POCs that never get scale. Setting that strategy correctly is a necessary step from which you can focus on these three A’s: Adaptation, Adoption, and Agility.
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Cloud Hosting Options For FSM Deployment
8/30/2019
The cloud is not new to field service. Field service organizations (FSOs) were among the earliest cloud adopters, having to send information past the corporate firewall to field technicians. Not surprisingly, over 80% of FSOs are choosing cloud deployment for their FSM software, according to Aberdeen. In fact, last year only 22% of organizations chose on-site FSM deployments, according to Gartner.
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Driving A Successful Field Service Destiny
8/30/2019
Field Technologies talks with Zach McGuire of MasTec Advanced Technologies, who explains how a diverse approach to market shifts and self-driven technician practices keep business humming at this third-party service contractor.
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Cultivating A Better Customer Experience
5/23/2019
TruGreen faces a massive field service and route management challenge every day. The Memphis, TN-based company merged with Scotts LawnService in 2016, creating the largest lawn care company in North America. The company serves more than 2.3 million residential and commercial customers in the U.S. and Canada and operates 315 branches and 40 franchise locations. Its fleet of 7,000 vehicles is routed to more than 100,000 jobs every day.
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Q&A: PCM Leverages Technology To Create A Compelling Customer Experience
5/23/2019
Field Technologies talks with Mike Rysavy of PCM about going above and beyond for customers with the help of an ITSM platform that enables proactive service delivery and rapid execution.
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Era Of Change For Field Service Management
5/23/2019
More changes have occurred in the field service management (FSM) segment in the past 12 months than in the previous 12 years. And the changes — or what I like to refer to as the “deltas” — are only going to manifest themselves faster and more pervasively in the next 12 months moving forward. This is truly the era of change for FSM, as well as for the services organizations in the industry.
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Mobility Opens Windows Of Opportunity For Efficiency
5/23/2019
Mobile app development has helped Centra Windows automate processes from the field to the factory and save hours of manual administrative work.
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The Gold Mine Of Data Supplied By Field Techs
5/23/2019
What is it really like to be a customer of your firm? Ask your technicians.