Workforce Management Software: Driving The Future Of Field Service

By Deb Geiger, Astea International

The ultimate goal of a field service organization and the service leader is to efficiently close work orders and leave customers with a positive view. As technology and information continue to advance at a rapid rate, it is critical for business leaders to adopt workforce management software and mobile field service software tools to stay one step ahead.

A recent report by the Aberdeen Group, titled “Field Service 2014: Access to the Right Information Empowers a Results-Driven Workforce,” shed light on key drivers to field service success in a data-driven, measurable world. Key tips from the report include:

1. Nearly 8 out of 10 organizations have sampled workforce management software; however utilizing technology tools such as mobile field service software are also necessary for optimal field service performance. 

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