Rugged Handhelds Provide Mobile Inventory Visibility For Field Service

By Brian Albright, Field Technologies magazine

The inventory visibility its new mobile solution provides has enabled Community Coffee Company to reduce inventory and increase efficiency.

Baton Rouge-based Community Coffee Company is a family-owned company, founded in 1919, that manufactures and distributes coffee to grocery and convenience stores, along with offices, hotels, and restaurants throughout the southeastern United States. The company sells its coffee through distributors and wholesalers, as well as through its own DSD (direct store delivery) operation.

In alignment with its growth strategies, the company recently sought to expand its mobile automation capabilities for its field service technicians. Community Coffee was looking to add such capabilities as the ability to automatically record labor times for repairs and manage inventory in the field.