FieldAware Releases True Crew, Major New Feature For Optimizing A Service Organization's Teams In The Fields

Heavy equipment manufacturers and dealers drive new functionality to increase efficiency and productivity

FieldAware, a leader in mobile, cloud-based field service automation solutions, has released True Crew, a new feature for large service organizations. The new functionality enables crew-based scheduling, task assignment, time tracking and inter-crew communications. 

With its mobile app, FieldAware enables service organizations to automate their processes by easily connecting field technicians with customer/job specific data and powerful tools, both in the app and in back office systems.  For large service organizations that deploy crews with multiple team members in the field, True Crew allows each crew to be managed as a separate group within the FieldAware solution.  It distributes functionality from a central, organization-wide point to potentially hundreds of sub-groups while feeding data and information back up into central CRM, ERP, Inventory and other systems of record.

“Crews are typically distributed geographically, or based on customer, service or skill type.  Enabling collaboration within those specific groups is important to our customers,” said Andy Murphy, director of product management at FieldAware.  “True Crew enables an organization to customize workflows, tasks, regulatory functions and more on an individual crew basis, while maintaining a high level of visibility across the business.”

One of the customers that partnered with FieldAware early to define the new feature is a large engine manufacturer and distributor that provides equipment life cycle services. The customer is using True Crew to:

• Group crews regionally worldwide for post-sales service and support; and to customize workflows on a per-crew basis.
• Enable more efficient decision-making locally within the crew to ensure high levels of customer service and to improve productivity.
• Assess individual crew performance and identify/institute best practices based on top performers.

“Our customers tell us that their crews need the ability to operate independently to streamline decision-making and deliver the best possible customer experience,” said Lynn Jones, VP Marketing at FieldAware.  “True Crew empowers their crews to do that, but at the same enables the organization to have real-time visibility into any operation at any time and the ability to update back office customer and financial systems automatically.”

FieldAware’s made for mobile solutions provide field personnel with mobile tools that increase their productivity, generate more revenue and turn customers into brand advocates. Its Web-based back office functions are built on a flexible, cloud-based architecture with unlimited configurable fields that can accommodate virtually any business process.  FieldAware’s solution is integrated with the leading CRM, ERP and accounting systems and easily integrates with a business’s custom back office applications.

About FieldAware
FieldAware is re-shaping the field service industry. Its field service management software is easy to use and built with incredible flexibility – a combination that enables field service organizations to better serve their customers and outperform the competition. The FieldAware software was architected as a cloud-based, native mobile platform. It works seamlessly with a business’s existing applications, and has no incumbent legacy technologies to modify or migrate from. FieldAware combines its software with the industry’s best professional and support services, enabling companies to take full and rapid advantage of the power of mobility. For more information, visit fieldaware.com.