Field Service Software Enables Faster Quotes, More Billable Hours

By Brian Albright, Field Technologies magazine

A fuel equipment service company gains 12 hours per day and cuts time-to-quote by nearly 10 days thanks to the improved efficiency provided by its field service software.

Visibility is a key component of both managing day-to-day field service operations and getting a better handle on forecasting future business. When Henrich Equipment transitioned its field service operation from a paper work-order environment to cloud-based field service software and tablet computers, the company not only improved technician efficiency, it also gained a better view of how much work was scheduled and how prepared it was to meet that demand.

Based in West Babylon, NY, Henrich Equipment sells, distributes, and services fueling facility equipment for retail, commercial, and municipal fueling facilities, including dispensers, monitoring systems, POS systems, fuel management systems, and fuel storage tanks. Prior to 2013, Henrich Equipment’s 12 field technicians and two in-house dispatchers and other personnel managed all of the company’s service work on three-part paper job tickets.