$3B Mitie Deploys FLS VISITOUR For Real-Time Scheduling Of Field Technicians And Optimised Customer Appointment Booking

UK Outsourcing services provider chooses FLS solution to increase efficiency and  improve customer service for it’s pest control division 

FLS GmbH, Fast Lean Smart, a leading international provider of scheduling and mobile workforce management solutions announces a significant new customer win. Mitie is the UK’s third largest provider of pest control services to the UK and has consistently achieved the highest organic growth amongst its contemporaries over the last ten years. Mitie have selected FLS VISITOUR software solution to support further growth through optimization of task scheduling and routing, and to improve service by responding quicker to customer callouts.

Mitie offers a ‘one stop shop’ for anything to do with pest eradication and prevention for both commercial and residential customers, all services are performed in-house to ensure the highest standards are met and the business employs a nationwide field force of pest technicians. 

Peter Trotman, Mitie Pest Control Managing Director commented ‘Our success has brought us many challenges, especially in organizing resource to meet our objectives which include continuously improving customer service, but also to reduce operational costs. We already differentiate our services through advanced management information and customer portals and we are now interfacing an advanced route planning and resource optimisation tool to further our leading edge technology”.

Mr Trotman continues “As part of a year long evaluation of potential vendors, we completed a successful pilot with FLS which proved FLS VISITOUR technology was flexible to meet our requirements and the ideal choice. We are now pleased to appoint FLS as supplier and implementation partner for this immensely exciting project from which we already know the opportunity for performance improvement is significant”.

Jeremy Squire, Fast Lean Smart UK Managing Director, comments “FLS are pleased to welcome Mitie Pest Control to our growing customer family, the mix of routine visits, booked appointments and requirement to quickly react to emergency callouts make excellent use of FLS VISITOUR real-time scheduling capability. We look forward to making this deployment a showcase for the dramatic efficiency gains achievable and the ease of configuring our technology to meet unique customer needs.”

About FLS
Since 1988 we at FLS have been working on developing mathematical optimization processes and efficient methods of information science useable for practical applications. The result of 15 years of research and development is the new algorithm POWEROPT™  – a significant innovation, which is not only superior to the known processes of route optimization, but also facilitates completely new methods of operation in real-time.

Clear Technology Leader
Today, FLS is the clear technology leader in the area of real-time scheduling, dynamic route optimization and mobile workforce management, with more than 100 customers and a continuously growing team of highly qualified mathematicians, information scientists, and economists. Our customers include many renowned brand manufacturers and more than 35,000 field representatives enjoy the benefits of FLS solutions, every day and worldwide.

Sustainable Growth
Since its foundation, FLS has operated successfully without reliance on outside capital, and we remain faithful to our model of self-sustainability. It is not our aim to achieve rapid growth, but instead to maintain stability at the highest level of product quality, which not only guarantees optimal results for us and our customers, but also makes our work enjoyable.

For more information, visit www.fastleansmart.com.