Automating Field Service Operations Is A Must. But Why?

By Derek Oja, MobileDemand

The field service and utilities industry has outgrown manual and paper-based processes in its never-ending quest to improve efficiency and productivity. Many companies today understand the connection between automation, performance and profitability and have automated their dispatch, inventory management, paperwork and other operations with mobile devices such as rugged tablets. 

Automated dispatch systems or service order management systems improve workload management and enable better staffing and planning. Automated service order routing and assignment, along with enhanced internal policy and process changes, reduce the number of field trips, fuel costs and drive time. And mobile computer integration with customer information systems provides the service technician with realtime information in the field.

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